Commonly Asked Technical Questions


The timer on the player is moving but I don't hear any sound. What should I do?

Check that the speakers are turned on and the volume is up. Also check that the audio settings in your computer or mobile device are not muted.

What should I do if the Live Audio Stream or Audio Webcast does not start or is breaking up?

You may need to refresh your browser by pressing the following key(s):
  • Press F5 if you have a Windows computer.
  • Press Cmd+R if you have an Apple computer.

Will my internet speed affect my participation in the Live Audio Stream or Audio Webcast?

Your Internet speed may affect the quality of the Live Audio Stream or Audio Webcast, however Siddha Yoga online events are compatible with normal and low internet speeds.

Do I need any special software installed on my computer to participate in the Live Audio Stream or Audio Webcast?

JavaScript is required to participate in the Live Audio Stream or Audio Webcast. If you are unable to see the player on your screen, refer to the question below How do I enable JavaScript? for set up and installation instructions.

How do I enable JavaScript?

Please follow the instructions below for your browser. You may need to refresh your browser afterwards by pressing key F5 in Windows or Cmd+R in Mac.

  • In Internet Explorer:
    1. Go to menu Tools drop down menu internet explorer settings on the browser tool bar
    2. Select Internet Options
    3. Select the Security tab
    4. Select Internet to choose the Internet zone
    5. Select the Custom Level button
    6. Locate Scripting near the bottom of the list
    7. Under Active Scripting section select Enable
    8. Press OK
    9. You will be asked: “Are you sure you want to change the settings for this zone?” Press Yes.
    10. PressOK to close Internet Options window
    11. Please refresh your browser.


  • In Firefox:
    1. In the address bar, type about:config, and press Enter
    2. Click I'll be careful, I promise
    3. In the search bar, type javascript.enabled
    4. If the search result "javascript.enabled" has false in the “value” column, double click, and the value will be changed to true


  • In Safari:
    1. Click on Settings
    2. Click on Preferences
    3. Click on Security
    4. Select the Enable JavaScript checkbox


  • In Google Chrome:
    1. Go to the Google Chrome menu chrome setting on the browser toolbar
    2. Select Settings
    3. Click on the Show advanced settings link at the very bottom of the page
    4. In the Privacy section, click on the Content settings button
    5. In the JavaScript section, select the Allow all sites to run JavaScript (recommended) radio button
    6. Press the Done button

I am still experiencing technical difficulties. What should I do?

Please send an e-mail to webcastservices@syda.org with the following information:
  • Name
  • Location
  • Operating System (Windows, Mac, etc.)
  • Browser version (Internet Explorer 10, Firefox 24.0, Safari 5.1.7, etc.)
  • Internet speed (dial-up, DSL, Cable, etc.)
  • Detailed description of the issue