Commonly Asked Technical Questions 

• The timer on the player is moving but I don't hear any sound. What should I do?
• What should I do if the webcast does not start or is breaking up?
• Will my internet speed affect my participation in the webcast?
• Is the webcast compatible with computers running on Mac and Windows operating systems?
• Do I need any special software installed on my computer to participate in the webcast?
• How do I install Adobe Flash Player?
• How do I enable JavaScript?
• How do I enable cookies?
• The slider at the bottom of the player goes back to the start when I move it. How do I stop this from happening?
• I am still experiencing technical difficulties. What should I do?

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The timer on the player is moving but I don't hear any sound. What should I do?

Check that the speakers are turned on and the volume is up. Also check that the audio settings are not muted.

What should I do if the webcast does not start or is breaking up?

You also you may need to refresh your browser by pressing key F5 in Windows or Cmd+R (or Apple+R) in Mac. Try clicking on "lower bandwidth" beneath the player.

Will my internet speed affect my participation in the webcast?

If your internet connection is inconsistent and slow at times, you may experience experience buffering which can cause the sound to break up or prevent the audio from loading.  In this case, click on the "lower bandwidth" option beneath the player.

Is the webcast compatible with computers running on Mac and Windows operating systems?

Yes. The webcast uses Adobe Flash Player and JavaScript, which are included on most computers.

Do I need any special software to participate in the webcast?

Adobe Flash Player and JavaScript are required to play the webcast. If you are unable to see the player on your screen, go to How do I install Adobe Flash Player? and How do I enable JavaScript? for set up and installation instructions.

How do I install Adobe Flash Player?

Go to the Adobe website and follow the prompts to install the player.

How do I enable JavaScript?

Follow the instructions below for your browser. You may need to refresh your browser afterwards by pressing key F5 in Windows or Cmd+R (or Apple+R) in Mac.

• In Internet Explorer:
  1. Go to menu Tools, then Internet Options.
  2. Click the Security tab.
  3. Click Internet to choose the Internet zone.
  4. Click the Custom Level button.
  5. Scroll down to the Scripting section, and then in Active Scripting, click Enable.
  6. Click OK to close Security Settings.
  7. Click OK to close Internet Options.
  8. Refresh your browser.
• In Firefox, please read Enabling and disabling JavaScript
• In Safari:
  
  1. Go to menu Safari, then to Preferences.
  2. Click the Security tab.
  3. Select the Enable JavaScript checkbox.

How do I enable cookies?

• In Internet Explorer 7 or higher:
  1. Click Tools, then Internet Options.
  2. Select the Privacy tab.
  3. Click Advanced.
  4. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
  5. Select the "Accept" or "Prompt" option under "First-party Cookies."
  6. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
  7. In the Internet Options window, click OK to exit.
• In Mozilla Firefox 3.x or higher for Windows:
  1. Click Tools, then Options.
  2. Click Privacy in the top panel.
  3. Set "Firefox will:" to Use custom settings for history.
  4. Check the box next to "Accept cookies from sites" to enable cookies.
  5. Click OK.
• In Mozilla Firefox for Mac:
  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Set "Firefox will:" to Use custom settings for history.
  5. Check the box next to "Accept cookies from sites" to enable cookies.
  6. Click OK.
• In Safari:
  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Security in the top panel.
  4. Under "Accept Cookies" select Only from sites you navigate to.
• In Google Chrome:
  1. Click the Tools menu and select Option (for Windows), or Preferences on the menu bar (for Mac).
  2. Click the Under the Hood tab.
  3. Click Content settings in the "Privacy" section.
  4. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."

The slider at the bottom of the player goes back to the start when I move it. How do I stop this from happening?

Install the latest Adobe Flash Player.

I am still experiencing technical difficulties. What should I do?

Please send an e-mail to webcastservices@syda.org with the following information:

• Name
• Location
• Operating System (Windows, Mac, etc.)
• Browser version (Internet Explorer 7, Firefox 3.5.5, Safari 4.0.3, etc.)
• Internet speed (dial-up, DSL, Cable, etc.)
• Detailed description of the problem