Technical Information

To prepare your equipment and work space for the live stream, please become familiar with the information on this page.

General Information

Technical Requirements

Troubleshooting Tips

Day of the Live Stream

Contact Information


General Information

How I do create a Siddha Yoga Online Account?

In order to participate in live stream events on the Siddha Yoga path website, you will need to create and sign into your Siddha Yoga online account.

  • Click on the link "CREATE A NEW ACCOUNT" located in the top right corner of the Siddha Yoga path website. An email will be sent to your email address requesting you to validate your new account.
  • Please create your new account in advance of the event, as it will facilitate an easeful participation.

Technical Requirements

How can I ensure that my computer is set up for the live video stream?

You can prepare your equipment and work space optimally for the live video stream by taking the following steps:

Equipment:

Workspace:

  • Ensure all passwords are written ahead of time e.g. computer login and the Siddha Yoga path website.
  • If registration is required, please register for the event well in advance.
  • Ensure you have a means of contacting the webmaster at webmaster@syda.org for support during the event.

Are there recommended web browsers and internet speed?

The recommended Internet browsers are Firefox and Google Chrome.

Note: At this time, please do not use Internet Explorer as there are persistent issues with live streaming.

The minimum recommended Internet speed is:

  • at least 3 Mbps for 480p
  • at least 4 Mbps for 720p
  • at least 5 Mbps for 1080p

For lower internet speeds, you will be able to participate with lower video resolution, and you may experience pauses or a break up of the stream.

Troubleshooting Tips

What should I do if the live video stream does not start or is breaking up?

Wait for ten seconds to see if the live stream video player recovers on its own. After ten seconds, reload the live stream page on your browser by pressing the following key(s):

  • Press F5 if you have a Microsoft Windows computer.
  • Press Cmd+R if you have an Apple computer.

I’m experiencing issues with the audio. The timer on the player control bar is moving but I don't hear any sound. What should I do?

Check the audio settings on your computer or mobile device to ensure:

  • Your computer is not muted
  • External speakers are turned on and the volume is up

You can check if the volume of your device is set up correctly by playing another video such as Shri Hanuman Chalisa.

I’m experiencing issues with the video. What should I do?

screenshot1 If you’re experiencing issues with the video buffering, freezing, or skipping (see descriptions below for possible video errors), please check your stream quality on the settings icon tool icon in the lower right corner of the player (see screenshot). A dropdown showing your current visual quality (next to Auto) and other resolutions (240p, 480p, 720p, 1080p) will appear.

By default, the video player will be set to Auto for the video quality and this setting can be left alone if you are not experiencing any issues with the stream.

screenshot2 You can set the visual quality of the stream to a low setting, starting at the 480p quality setting in the lower right menu bar. If you have no problems with that, you can try raising the quality to 720p and so on. Otherwise stay with the highest quality that you can view without the video buffering, freezing, or skipping.

Please note, at 480p and below, the visual quality will suffer.

If the video is still buffering or pausing too often, you may also switch to audio only. To do so, click the headphones icon in the lower right corner of the player (see screenshot).

screenshot4

To switch back to video from audio only, click the settings icon in the lower right corner of the screen.

screenshot5

Something isn’t working but I’m not sure what it is. What should I do?

If the stream does not start or starts but is buffering, take the following steps:

  • Reduce the visual quality of the stream (see instructions above).
  • Refresh the webpage and relaunch the stream by clicking on the page refresh icon page refresh icon located on the top left of the menu bar.

Are there standard terms I can use to describe the issues I’m seeing?

Visuals

  • Blank Screen – no video is displayed.
  • Buffering – the video is playing and then stops, followed by pausing and a spinning icon indicates a wait.
  • Freezing – the video freezes in place.
  • Skipping – the video skips over moments and isn’t playing smoothly.

Audio

  • Too low – Audio is low and requires maximum volume to be heard (if at all).
  • Drop outs – The audio is not smooth/there are strange pauses and silences.

Day of the Live Stream

Is there a checklist I can follow on the day of the live stream?

The live stream will begin 20 minutes before the time of the event that has been officially announced via the Siddha Yoga path website and in the global email.

Follow these steps before the satsang begins to ensure you can participate in the video stream from the beginning:

  1. Confirm that you are using Google Chrome or Firefox.
  2. Go to the Siddha Yoga path website: siddhayoga.org.
  3. Click on the link “SIGN IN” located in the top right corner. Enter the Siddha Yoga username and password.
  4. If the event requires registration, make sure you have registered. If you have not done so, click on the Registration button on the page of the event and follow the instructions listed on the page.
  5. On the homepage (siddhayoga.org), click the button in the middle of the homepage with the title of the event. This will lead you to the PARTICIPATE page.
  6. Agree with the terms and conditions.
  7. The streaming button will appear. Click on that button.
  8. Then Click PLAY.
  9. Make sure the audio is turned on.
  10. If you are having difficulties (the live stream does not start or the sound is breaking up), wait for 10 seconds to see if the live stream video player works again on its own. If this does not work, refresh your page.
  11. If your video quality is not good, i.e., it buffers too often or pauses, change the quality to “Auto” or reduce the quality manually.
  12. If you are still having difficulties after these steps, please read the information in the last question, “I am still experiencing technical difficulties. What should I do?”

How do I make the stream full screen?

screenshot3To make the stream full screen, click on the “full screen” icon.

To exit full screen press the “ESC” key.

Can I pause and rewind the live stream?

Due to the nature of the live stream, you will not be able to pause, replay or rewind the stream.

If attempted, you will need to reload and restart the stream which will bring you to the current place in the live stream (see instructions above).

Contact Information

I am still experiencing technical difficulties. What should I do?

For additional inquiries and support please email webmaster@syda.org and include:

  • Your name
  • Geographic location - city, county
  • Event you are participating
  • Browser version
  • Download internet speed as well as ping and jitter measurements. Use the suggested speed test links above (These websites also provide information about ping and jitter measurements).
  • Detailed description of the issue(s) you’re experiencing based on the video and audio problems defined above.